Help Center

Frequently Asked Questions

ORDER

You can order in two ways: by uploading your prescription thru Facebook (‘FB’) Messenger, or by searching for medicines by yourself.

If you want a hassle-free experience, simply upload your prescription thru FB Messenger and we’ll take care of the rest:
  1. On the home page of cmibotika.ph, click the “ORDER NOW” button to open FB Messenger.
  2. Upload your photo of your prescription and it will reviewed by our pharmacist.
  3. Add other attachments, IDs, and coupon codes, if applicable, and checkout.
  4. Wait for the confirmation text from our pharmacist to verify your order.
  5. After you confirm, we’ll deliver your order on the next working day.

If you want to shop around and compare prices between brands, search for your medicines, add them to your shopping cart, and checkout:
  1. On the home page of cmibotika.ph, click the “All Products” on the main menu.
  2. Search and click for the medicine you want.
  3. Change the quantity of your order and click Add to cart.
  4. Repeat Steps 2 and 3 for any other medicine you want to purchase.
  5. Add other attachments, IDs, and coupon codes, if applicable, and checkout.
  6. Fill out your information, payment method, and delivery address. Click Next.
  7. Read our terms and conditions, tick the box if you agree, and then click Submit.
  8. You’ll receive an email summarizing your order.
  9. Wait for the confirmation text from our pharmacist to verify your order.
  10. After you confirm, we’ll deliver your order on the next working day.

Definitely. Email us at (edel@cmibotika.ph) for inquiries.

You can pay cash on delivery, through GCash, PayMaya, or through bank deposit.

Paying cash on delivery:
Order your medicines normally through any of the two ways described above. Upon delivery, simply give your payment to our courier.

Paying through Gcash or PayMaya:
Order your medicines normally through any of the two ways described above. Our pharmacist will send a confirmation text to verify your order and ask about your preferred payment method. Make your Gcash or PayMaya payment to the link mobile number 09274163758 and send us a picture of the deposit slip. Your medicines will be delivered after we confirm receipt of payment.

Paying through Bank Deposit:
Order your medicines normally through any of the two ways described above. Our pharmacist will send a confirmation text to verify your order and ask about your preferred payment method. Request for our bank account details. Deposit your payment and send us a picture of the deposit slip. Your medicines will be delivered after we confirm receipt of payment.

You will receive a confirmation email immediately after ordering. When your order is being processed, our pharmacist will text you to verify your order. If you do not receive a confirmation email or text from CMI within 48 hours, you may contact us here.

When your order is being processed, our pharmacist will verify your orders via SMS. We process orders from 6AM-3PM on weekdays. Orders made during that time are processed within the day. Orders made during the weekend or in the evenings are processed on the next working day.

For deliveries in Metro Manila, expect your medicines to arrive on the next working day after you confirm via SMS. For deliveries outside Metro Manila, expect your medicines in 2-5 days.

To prevent miscommunications and minimize inaccuracies, orders are considered final upon checkout. For any revisions, please cancel your order by replying CANCEL ORDER to the verification SMS our pharmacist will send you and place your corrected order on cmibotika.ph.

You may only cancel your order if it has not yet been shipped. Contact us at 09274163758 to confirm the status of your order, then discuss the details of your order with our team. If your order can be canceled, you will receive an order cancellation notification.

If you can’t find your medicines, we’ll find it for you. Message us here.

Definitely. If you want your medicines to be delivered straight to the person you’re ordering for, input his/her delivery address.

The minimum order for delivery is Php 1,500.00.

PRESCRIPTION

Yes. Just like any pharmacy, we require a valid prescription that contains the following details: prescription date, patient’s name, prescriber’s name, and prescriber’s license number.

Over-the-counter medicines can be ordered without prescription. However, ethical medicines such as antibiotics require a prescription.

You can upload a picture or a scanned copy of your prescription on the website. You can also present the original copy of the prescription to our courier upon delivery of your order.

If you can’t upload your prescription, please inform our pharmacist upon order confirmation and present your prescription upon delivery of your order.

DELIVERY

We deliver anywhere in the country subject to a convenience fee of P200 for orders within Metro Manila. For orders outside Metro Manila, the convenience fee starts at P300. Fee will vary depending on the location.

The convenience fee covers cost of packaging, pharmacist advice, and delivery.

Our operations are streamlined to give you a hassle-free delivery experience. Please use our delivery service for your convenience.

CMI can deliver anywhere. Just indicate the complete delivery address when you order.

We process orders from 6AM-3PM on weekdays. After placing your order on the website, our pharmacist will verify your order via SMS. Your order will be delivered within the next working day after you confirm via SMS. Orders placed during the weekend or in the evenings are processed on the next working day.

Your representative may present a copy of your ID, prescription (if applicable), other necessary documents (i.e. senior citizen or PWD ID), and payment to receive your order.

DISCOUNTS AND PROMOS

Yes. If you are registered as a Senior Citizen or a Person With Disability with the government, you may avail of the SCPWD discount on your order. Please note that the discount only applies to a maximum of a month’s worth of prescription medicines. This applies only to medicines covered by relevant Philippine laws.

To avail of the discount, kindly upload your ID on the shopping cart page and enter SCPWD as the coupon code. Present the original copy of the ID upon delivery.

Avail of the discount or promotion as you check out on the shopping cart page, where you will find an apply coupon box below the cart subtotal. Enter the coupon code inside the box and click “Submit“.

Unless otherwise stated, promotions are only for first-time users, are only for Metro Manila deliveries, and have daily redemption limits.

You may only use one discount or promotion per order; you will only be able to apply one coupon code per transaction. Promotions cannot be used in conjunction with Senior Citizen or PWD discounts.

Listed below are a few of our terms and conditions covered by CMI promos. To know the full coverage, please read the complete terms and conditions here: cmibotika.ph/terms-and-conditions.

 

RETURNS

All products sold on CMI are subject to quality checks by our purchasing, storage, assembly, and delivery teams. Please inspect your order upon delivery. If your medicines are damaged upon delivery, you may refuse to accept the medicines.

On a case-to-case basis, we can process requests to return or exchange the medicines within seven days upon delivery. Please make sure that you keep your delivery receipt and the medicines you want to return.

We will replace damaged or wrongly dispensed medicines.

Any problems encountered seven days after the delivery may not be accommodated under our Return Policy. We highly encourage you to review and inspect your medicines upon delivery so that our courier could immediately facilitate the return, exchange, or refund request.

In Metro Manila, returns are processed within two to three working days. For provincial locations, return orders are processed within 10 working days.

PRIVACY

Only our pharmacists processing your orders have access to your medical information to ensure your medicines are properly dispensed. If you are an employee of our partner company, your orders are shared with your employers as healthcare provider to process payments. We may use anonymized data for analytics to improve our services or collaborate with partners.

CMI’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact CMI’s Data Privacy Officer through the following information:

CMI Botika 2506, Taft Avenue, Pasay City, Metro Manila
Contact Number: (02) 8852 0325
Email address: edel@cmibotika.ph

MEDICINE

To ask for pharmacy advice, you may message us through Facebook.

branded and generic medicines that are certified by the Food and Drug Administration are essentially the same. They have the same active ingredient in the medicine, but other ingredients that support or complement the active ingredient may differ.

Where are the generic medicines manufactured? Are they locally manufactured? Our medicines are sourced from both international and local manufacturers. All medicines are FDA-approved. You can search for FDA certification for each medicine at fda.gov.ph.

The expiration date can be found on the blister pack or banig where the medicines are placed. We also include the expiry of the medicines on your delivery receipt.

CMI’s Value Brands are the most cost-effective FDA-approved medicines that are used by leading health insurers, hospitals, and clinics.

Prescription medicines are licensed medicines which require a doctor’s prescription to be obtained. This does not include vitamins, food supplements, and over-the-counter medicines.

Try switching to our Value Brands. Please note that you should still seek the advice of your physician. Ask for alternative brands or alternative medicines that you can take.

REGULATORY

Yes. The Certificate of Product Registration of a particular medicine can be found at the website of the Food and Drug Administration.

Sustaining health fullfilled life

We offer pharmaceutical and health products for treatment and disease prevention. We have dedicated sales force and regional partners that market and offer CMI products nationwide.

Get In Touch

If you have questions or suggestions, you can send an email to:

edel@cmibotika.ph

FOLLOW US

Important Notice: You might experience some delays in the delivery of your orders, especially in provincial areas due to the surge in demand. Our Credit and Debit Card payment facility are temporarily unavailable at this time. You can still use bank transfer or deposit for your orders. We are continuously working to improve our service to better meet your needs. Thank you for your patience and understanding. Learn More

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