Terms and Conditions

Terms and Conditions

https://cmibotika.ph (“Website”) is an internet-based platform that facilitates the online sale and purchase of pharmaceutical products and services offered by Celar Medcare Inc. (CMI), a company duly authorized by the Food and Drug Administration (FDA) of the Philippines to operate as a retailer of such products.

Content

The contents of the Website, information, text, graphics, images, logos, icons, design, and the collection, arrangement, and assembly of content on the Website (collectively, “CMI Content”), are the property of CMI. The User shall not modify the CMI Content or reproduce, display, publicly perform, distribute, or otherwise use the CMI content in any way for any public or commercial purpose or for personal gain.

CMI Content may communicate basic information about medications, supplements, pharmaceuticals, and other personal or health care products that may not be complete, up-to-date, or free from errors or omissions. CMI may make changes or improvements at any time.

The content of the Website, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and is not intended to be used as substitute or replacement for professional medical advice, diagnosis, treatment, or recommendations of any kind. Individual medical concerns should be consulted with qualified health care professionals before taking any form of treatment, medication, or supplement. Reliance on any information appearing on the Website is solely at the User’s own risk.

CMI advises the User to always seek the advice of a doctor or any qualified healthcare professional with any questions regarding personal health or medical conditions. The User should never disregard, avoid, or delay in obtaining medical advice from a doctor or other qualified healthcare professional because of information obtained from the Website or from CMI representatives. Retail prices on the Website are subject to change without prior notice. All prices are inclusive of Value Added Tax (VAT) and are expressed in Philippine Peso. The User recognizes that pricing errors may occur, and it is the responsibility of the User to review product prices during Order Confirmation.

CMI Content is provided “as is” and without warranties of any kind either expressed or implied, to the fullest extent permissible pursuant to applicable law. CMI does not warrant or make any representations regarding the use of or the result of the use of the content of the Website in terms of their correctness, accuracy, reliability, or otherwise. CMI also disclaims all liability resulting to loss, damage, personal injury, death, fraud, or other consequences arising from the use of the Website or services offered by CMI.

Order and Delivery

  • Order Placement
    To place an Order through the Website, the User must add a product to the cart and complete the checkout process. To place an Order through other channels, the User must contact CMI by means of electronic mail to edel@cmibotika.ph, or by SMS to 09274163758.
  • Order Processing
    Orders are processed from Monday to Friday (“Working Days”), from 6AM to 3PM only. Orders placed beyond this schedule are processed on the nearest working day. All orders received by CMI are subject to order processing by a CMI Pharmacist.
  • Orders with Prescription Products
    After Order Processing, the User shall expect a text from a CMI pharmacy assistant to confirm Order details such as product/s ordered and respective dosage form, strength, and quantity. Delivery information such as the User’s name and address shall also be verified. The User shall be responsible for ensuring the accuracy of the Order and Delivery details. CMI shall not be obliged to dispense any products until the Order has been confirmed.
  • Payment
    CMI accepts Orders to be delivered within the Metro Manila area only.

CMI reserves the right, in its sole discretion, without limitations and/or conditions, to refuse any service to any customer for any reason attributable to the unavailability of the products ordered, or other circumstances and conditions beyond the control of CMI which would delay or render impossible the fulfilment of its obligations.

Delivery Schedule

From the time of successful Order Confirmation, the User may expect a CMI Pharmacy Assistant to deliver the purchased products within the next 24 to 48 hours. Inclement weather, natural calamities, and other events beyond CMI’s control may affect the delivery schedule.

Delivery Schedule
Delivery Area Coverage CMI accepts Orders to be delivered within the Metro Manila area only.

Delivery Receipt

Purchased products are dispensed in sealed packages prior to delivery. Upon receipt of the package, it is the User’s or an authorized representative’s responsibility to inspect the packaging to ensure that it has not been tampered with. To acknowledge receipt of the package, the User or authorized representative shall be asked to sign a delivery receipt.

Cancellation

If the User wishes to cancel an Order prior to dispensing, a notice must be sent to the CMI hotline, 09274163758. CMI, however, reserves the right to refuse cancellation in the case that the Order has already been dispensed or dispatched for delivery prior to the receipt of the User’s request to cancel.

Promotions

Eligibility
Promotional Coupons, in the form of coupon codes, may be issued by CMI from time to time. These may include discounts, free products, and/or services. Store Credits may also be issued for certain promotions, client programs, or in exchange for returned items.

CMI may email Promotional Coupons and Store Credits to the User. CMI accepts no liability for errors in the email address of the recipient. CMI assumes no liability for the loss, theft, or ineligibility of Promotional Coupons and Store Credits.

Promotional Coupons and Store Credits may not be used in conjunction with government mandated discounts such as senior citizen’s discount or PWD discount unless otherwise specified by the promotion mechanics.

For Promotional Coupons offering discounts to First-time Users, offer is only valid if User meets the following conditions:

The email address linked to the User’s Facebook or Google account is unique;

The shipping address used is unique and is not used for another User account;

No successfully completed Order has been recorded yet for the User’s account.

For Promotional Coupons offering discounts for prescription medicines, offer is only valid if User meets the following conditions:

The User uploads a valid prescription on the website;

The prescription used is unique, has not been previously used by the User for the same or any other promo, and has not been used by any other User account;

The User presents no more than one (1) prescription where the promo will be applied;

The User’s residential address is used only once in availing of the promo and is not linked to any other User availing of the same or other CMI promos.

CMI may request an official ID to verify details provided by the User.

In the event of fraud, deception, or suspicion of illegal activities in connection with a Promotional Coupon or Store Credit purchase, CMI is entitled to reject the Promotional Coupon or Store Credit, close the User’s account, and/or require different means of payment.

CMI has the right to reject any voucher that has been tampered with or found in any way unacceptable.

Mechanics

Promotional Coupons and Store Credits may be used as payment for products purchased from CMI.

Promotional Coupons and Store Credits are valid on the specified period, can only be redeemed a specified number of times, and cannot be used in conjunction with other Promotional Coupons. Individual products may be excluded from certain promotions.

If the User places an Order for a product less than the value of the Promotional Coupon or Store Credit, no refund or residual credit will be returned to the User.

The credit of a Promotional Coupon or Store Credit does not accrue interest nor does it have a cash value.

The value of the Promotional Coupon or Store Credit covers only the price of the products in the Order. Any additional fees and charges incurred in connection with the Order, including convenience fee and additional taxes, shall be paid by the User.

If the credit from the Promotional Coupon or Store Credit is insufficient for the Order, the User may make up the difference through payment.

CMI reserves the right to change mechanics without prior notice.

All Promotional Coupon or Store Credit redemptions must comply with SCPWD government regulations.

Privacy Policy

CMI is also responsible for maintaining and protecting any Personal Information under its control. CMI ensures that all information collected will be safely and securely stored.

The Personal Information CMI collects from the User will be used, or shared with third parties (including related companies and third party service providers) for some or all of the following purposes:

to facilitate the the use of services and/or access to the Website,

to process orders,

to deliver products purchased,

to update the User on the status of the Order,

to compare information and to verify if such information is accurate,

to administer an account with CMI, audit Users’ demographics and behavior, provide information CMI deems might be useful for the User or information the User requested (including information from third parties),

to send marketing and/or promotional materials about CMI’s or third party’s products and services from time to time and to send newsletters from CMI or other related companies,

and in exceptional circumstances, to disclose Personal Information when there are grounds to believe that the disclosure is necessary to prevent a threat to life/health, for law enforcement purposes, or for fulfillment of legal and regulatory requirements or requests.

If, for any reason, the User’s Personal Information is required to fulfill a different purpose, CMI will notify the User and ask for consent.

Information that could identify a User personally will not be collected upon visiting the Website unless the User chooses to provide information voluntarily. Users are welcome to browse the Website at any time anonymously and privately without revealing any Personal Information.

Limitation of Liability

General
CMI shall not be responsible or liable in any manner to the User for any losses, damage, injuries, or expenses incurred by the User as a result of any actions or decisions taken as a result of using the Website or services offered by CMI.

In no event shall CMI, or any of its directors, officers, employees, agents, or content or service providers be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to the use of or the inability to use the Website or the content, materials, and functions relations thereto and the User’s provision of information via the Website. In no event shall such be liable for lost business or lost sales, even if the User has been advised of the possibility of such damages. In no event shall CMI be liable for any content posted, transmitted, exchanged, or received by or on behalf of any User or other person on or through the Website.

Products on CMI

CMI follows the stringent requirements of the Food and Drug Administration (FDA) in terms of storage, handling, and dispensing of the products. CMI is therefore not liable for any damages (side effects, adulteration, etc.) related to the use of any products offered.

Third-party Websites

The Website may be linked to the website of third parties, affiliates, and business partners. CMI has no control over and accept no responsibility for the content of any site to which a link from the Website exists. Such linked sites are provided “as is” for the User’s convenience with no warranty, express or implied, for the information provided within them. Inclusion of any link on the Website does not imply that CMI endorses the linked site. The User may use the links and these services at the User’s own risk. The User must not, without permission from CMI, frame any of the Website onto another website.

Contact

If the User has any questions, issues, or complaints regarding any of CMI’s services, please contact edel@cmibotika.ph or 09274163758.

If the User has any questions concerning CMI, the Website, these Terms and Conditions, or anything related to any of the foregoing, CMI can be reached at the email address edel@cmibotika.ph, or through the CMI hotline, 09274163758.

Sustaining health fullfilled life

We offer pharmaceutical and health products for treatment and disease prevention. We have dedicated sales force and regional partners that market and offer CMI products nationwide.

Get In Touch

If you have questions or suggestions, you can send an email to:

edel@cmibotika.ph

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Important Notice: You might experience some delays in the delivery of your orders, especially in provincial areas due to the surge in demand. Our Credit and Debit Card payment facility are temporarily unavailable at this time. You can still use bank transfer or deposit for your orders. We are continuously working to improve our service to better meet your needs. Thank you for your patience and understanding. Learn More

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